Help Center

Answers for the most common questions about AviNat. Menu paths start from the You tab in the app.

• Notifications are not arrivingFix missing message alerts: AviNat and iPhone notification settings, muted chats, Focus and Scheduled Summary.
• Calls are not ringingFix calls that don't ring or show only as missed: notifications, Focus, Time Sensitive calls, silent mode, connection, blocked people.
• Microphone or camera isn't working in AviNatAllow microphone and camera access in iPhone Settings when people can't hear or see you.
• Sign-in code problemsSign-in codes by WhatsApp, Telegram or SMS: codes not arriving, wrong code, resend timer and "Too many tries".
• Back up and restore your chatsTurn on end-to-end encrypted chat backup, restore on a new iPhone, and what happens if the password or key is lost.
• AviNat Pro, minutes and purchasesAviNat Pro, 150 monthly translated minutes, minute credits that last 5 months, Restore purchases, cancelling, and refunds through Apple.
• Tips for translated callsTranslated calls are available to some accounts and not end-to-end encrypted; how to start one, choose a language and get clear audio.
• Using AviNat on a new phoneSigning in on a new phone, how it joins each chat, approving devices, "Joining this chat", and restarting a chat.
• Delete your AviNat accountDelete your account from You > Account (confirmed with a code), what is removed, and logging out instead.
• How long AviNat keeps your informationHow long AviNat keeps chat media, waiting messages, call records, support reports, logs and backups, and what happens when you delete your account.
• Posting stories and postsPost photos, videos or a text status as a 24-hour story, delete it, choose who can see it, mute or report.
• Finding contacts and inviting friendsAdd contacts by number or username, find phone contacts, invite friends with a link, block and unblock.
• Two-step verification (PIN)The six-digit two-step PIN: where to find it (not on every account yet), turning it on, signing in with it.
• Privacy and end-to-end encryptionWhat is end-to-end encrypted and what isn't, verifying a security code, privacy settings, reporting abuse.
• Making voice, video and group callsStart voice, video, group and translated calls.

Contact us

In the app, go to You > Help > Contact us. Or email [email protected]; a person from our team will reply.

To delete your account, see Delete your AviNat account. For questions about your personal data, see the Privacy Policy. To report a child safety concern, see Child safety standards.

SUCCESS SAT FZC LLC (trading as AviNat)
A-63-00-01-10, Flamingo Villas, Ajman, United Arab Emirates