AviNat Pro, minutes and purchases

AviNat Pro is a monthly subscription for translated calls. Normal calls and messages stay free and unlimited. AviNat Pro is not offered to every account yet, so you may not see it in the app. Its price hasn't been announced; Pro will be available soon, and the price will be shown in the app before you buy. All payments go through your Apple Account.

Try this

See your minutes

Open AviNat and tap You. If AviNat Pro is available to you, you'll see an AviNat Pro row showing the minutes you have left.
Tap AviNat Pro to see when your minutes reset and how many credits you have.

Restore a purchase on a new or reinstalled iPhone

Make sure the iPhone is signed in with the same Apple Account you paid with.
Go to You > AviNat Pro and tap Restore purchases.

Cancel AviNat Pro

Open the iPhone Settings app, tap your name (Apple Account), then Subscriptions. Or go to You > AviNat Pro and tap Manage subscription.
Choose AviNat Pro and tap Cancel Subscription. Cancel at least 24 hours before the end of the period to stop the next renewal. Pro and your minutes stay until the end of the period you paid for.

Ask for a refund AviNat can't issue refunds itself, because Apple handles all App Store payments. To request one, go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose to request a refund, or contact Apple Support. Apple decides on refunds.

Still not working?

Reply in your report thread (You > Help > My reports). Choose Payment/Pro if you are starting a new report. Tell us the date of the purchase and what you see in the app. If you can, include a screenshot of the Apple receipt email with the payment details covered. Never send your card number or Apple Account password. A person from our team will follow up. You can also write to [email protected].

Good to know

Monthly minutes: Pro includes 150 translated call minutes each month. Unused minutes don't carry over to the next month.
How minutes are counted: every started minute counts. Only the person who starts a translated call uses minutes. The person you call doesn't need Pro.
Minute credits: Pro subscribers can buy extra minutes with Buy minutes. Credits are used after your monthly minutes. Each purchase lasts 5 months from the day you bought it, and the credits that expire soonest are used first.
If Pro ends, credits you already bought still work for translated calls until they expire.
Prices are shown in the app from the App Store, in your own currency.
Deleting AviNat or your AviNat account doesn't cancel the subscription. Cancel it in your Apple Account settings.

Still need help? Write to [email protected] or, in the app, go to You > Help > Contact us.