AviNat Terms of Use

AviNat Privacy Policy

Last updated: October 8, 2026

AviNat is a messaging and calling app designed so that AviNat has no access to the content of your messages and calls. They are end-to-end encrypted, and only you and the people you communicate with can read or hear them. This policy explains what information we do handle, why, who else is involved, how long we keep it, and your choices.

Who we are. AviNat is provided by SUCCESS SAT FZC LLC (trading as AviNat), A-63-00-01-10, Flamingo Villas, Ajman, United Arab Emirates ("AviNat", "we", "us"). We are the data controller for the information described here. Contact: [email protected].


1. The short version

2. Information we collect and how we use it

2.1 Your account

WhatDetailsWhy
Phone numberRequired to sign up and sign in. We store it in two protected forms: an encrypted copy and a keyed one-way fingerprint (a "hash") used to find your account. We do not store it in plain text.To create your account, sign you in, let people who have your number find you (if you allow it), and protect against abuse.
ProfileDisplay name (required), and optionally a username, an "About" text and a profile photo.To show who you are to the people you talk to, according to your privacy settings.
Account settingsPrivacy choices (for example who can see your photo, About, last seen, phone number, who can find you by number, who can add you to groups), notification and chat preferences.To apply your choices.
Account identifiersA random account ID and a record of when your account was created, plus the version of the terms you accepted.To run your account.

Profile photos are not end-to-end encrypted. They are protected on our servers. We re-encode each photo, remove its metadata (such as location in the photo), store it privately and share it only through short-lived links with people your settings allow. Your name, username and About text are also visible to others according to your settings.

2.2 Sign-in codes

When you sign in, we send a 6-digit code by WhatsApp, Telegram or SMS (your choice) through our verification messaging provider (Bird). That provider receives your phone number and the channel you chose. It generates and checks the code, and our servers never see or store it. We keep a short-lived record of each sign-in attempt and a keyed fingerprint of the approximate network range you connected from (not your full IP address), to limit abuse.

2.3 Finding your contacts (optional)

If you allow access to your contacts, AviNat helps you find which of them use AviNat:

Who can find you. By default, people who have your phone number can find you on AviNat. You can change this in You > Privacy > Phone number.

2.4 Messages (end-to-end encrypted)

2.5 Photos, videos, voice messages and files in chats

2.6 Voice and video calls (end-to-end encrypted)

2.7 Translated calls (NOT end-to-end encrypted)

A translated call is a separate kind of call in which each person hears the other in their chosen language.

2.7a Translated chat (NOT end-to-end encrypted; AviNat Pro)

Translated chat is a separate kind of chat in the Translate tab. Each person writes in their own language and reads the other person in theirs. It is labelled "Not end-to-end encrypted" in the app and is kept apart from your normal, end-to-end encrypted chats.

2.8 Channels (NOT end-to-end encrypted)

Channels are one-to-many broadcasts. They can be public (searchable by name or handle, and viewable through a web link without an account) or private (joinable by invite link).

2.9 Profile posts ("stories")

If you share a profile post, it is visible for 24 hours to the audience you choose (Everyone, My contacts or Nobody). Profile posts are not end-to-end encrypted. They are processed and stored on our servers like profile photos. Your posts are deleted when you delete your account.

2.10 Chat backup (end-to-end encrypted, optional)

If you turn on chat backup:

2.11 Location

2.12 Devices and push notifications

2.13 AviNat Pro and purchases

2.14 Support and reports

2.15 Optional AI assistant

AviNat AI is an optional assistant. Before first use the app asks for your consent (18+). What you send to it is not end-to-end encrypted. It is processed by an AI service provider, which does not use it to train models and may keep it for up to 30 days. We store your AI conversations encrypted on our servers until you delete them or they reach the auto-delete time you set.

2.16 Technical information and security

4. Who we share information with

We do not sell or rent your personal information, and we do not share it for advertising. We share it only with:

WhoWhat and why
People you communicate withYour profile (per your settings), messages and calls (end-to-end encrypted), and your IP address in direct calls (section 2.6).
Our service providersThe companies listed below, each only for the service named.
AuthoritiesOnly when legally required, or to protect someone's life or safety (see "Requests from authorities" below).
A buyer or successorIf the company is merged or sold, under this policy.

Requests from authorities

Because messages and calls are end-to-end encrypted, AviNat is technically unable to provide their content. We disclose limited account information (for example, the account's phone number, profile, account creation date, and the records described in section 6 for the periods we keep them) only when legally required. We review every request carefully, and we challenge requests that are unlawful, overly broad or lack a valid legal basis.

Service providers we use

In the app, AI features say "our AI partner". These are the companies behind AviNat's services:

ProviderWhat it does for AviNat
Google (Gemini)Translated calls: the voices (and video, in a video translated call) during the call, to translate them in real time (section 2.7). Translated chat: the text of each translated message (and a photo's or file's caption) and up to three earlier messages for context, never the photos, videos, files or voice messages themselves (section 2.7a).
OpenAIThe support assistant: support messages of accounts that allowed AI help (section 2.14). Safety checks of channel content: posts, comments, images and channel names, descriptions and photos, never chats, groups or calls (section 2.8).
CloudflareNetwork and security services for our servers, and storage (R2) of encrypted chat media and backups, channel media, translated chat media (until delivered), profile photos and support screenshots; the relay for direct-call setup messages.
HetznerOur servers and databases (data centers in Finland and Germany).
ApplePush notifications (APNs), CallKit, in-app purchases, iCloud Keychain (backup key, end-to-end encrypted by Apple).
BirdSign-in codes: your phone number, to send the code by WhatsApp, Telegram or SMS (section 2.2).
RevenueCatSubscriptions, when AviNat Pro is available: your account ID and App Store purchase information (section 2.13).

Our providers act on our instructions and must protect your information.

5. International transfers

AviNat is used worldwide, so your information may be processed in countries other than yours, including the European Union and the United States. Where required, we use safeguards such as the European Commission's Standard Contractual Clauses.

6. How long we keep information

InformationHow long
Account, profile, settingsUntil you delete your account. Personal profile data, contacts, profile posts and support requests are erased 24 hours after deletion.
Phone number (encrypted and fingerprint)Until account deletion (erased within 24 hours of deletion).
Sign-in attempt recordsShort-lived. Codes themselves are never stored by us.
Contact numbers sent for discoveryNot kept (checked and discarded).
Results of contact discovery (on your phone only, encrypted)Until you sign out or delete your account; each result is checked again after a week.
Saved contacts, custom names, blocksUntil you remove them or delete your account.
Encrypted messages waiting to be deliveredDeleted as soon as every recipient device has received them; at most 30 days if a device never collects them.
Message delivery records without content (chat, sender, time, position)While the chat exists.
Delivery and read times90 days.
Chat media (encrypted)30 days after the message was sent.
Call records (who called whom, when, how long, how it connected)30 days after the call. A call in a safety report is kept with the report.
Call quality facts30 days after the call.
Translated call records30 days after the call.
AviNat Pro minute usage (minutes per call, without who was called)13 months as a billing record, then only monthly totals without any identity.
Chat backupUntil replaced, turned off or account deletion. Replaced backups are deleted after about 1 hour.
Devices list place (city/country)Until the device logs out; sign-in alerts 30 days.
Logged-out device recordsKept as a security record (model name and dates).
Push tokensUntil the device logs out or the account is deleted.
Purchase recordsAs long as needed for billing, tax and accounting law. RevenueCat event notifications: 90 days.
Support requests (in the app or by email)1 year after the request is closed; screenshots 90 days; support assistant records 180 days.
Safety reports and actionsAs long as needed for safety and legal claims; reported profile photo evidence 90 days.
Channel moderation records (copy of the flagged or reported channel content, scores, reports, decisions)1 year after the case is closed. Automatic scores of content that was not flagged: 90 days, without the content.
Database backupsEncrypted; kept up to 35 days, then deleted. Deleted information can remain in a backup until that backup expires.
Server logs14 days.

When you delete your account, messages you already sent stay with the people who received them, as with any messenger, and you appear to them as "Deleted account".

7. Your choices and rights

8. Security

Metadata described in section 2 (for example, who you communicate with and when) is not end-to-end encrypted, and the features marked "not end-to-end encrypted" in section 2 are protected in transit and at rest but are readable by AviNat's systems. No system is perfectly secure. Keep your phone locked and never share your sign-in code or PIN.

9. Children

AviNat is not for children. You must be at least 13, or the higher minimum age where you live (for example 16 in some EU countries unless a parent consents). We do not knowingly collect information from children under these ages. If you believe a child has an account, contact [email protected] and we will delete it.

10. Changes

We will update this policy as AviNat changes. If a change is significant, we will tell you in the app before it takes effect. The date at the top shows the latest version.

11. Contact

SUCCESS SAT FZC LLC (trading as AviNat), A-63-00-01-10, Flamingo Villas, Ajman, United Arab Emirates Email: [email protected] [EU/UK representative: [NAME, ADDRESS]]