Calls are not ringing

If people say they called you but your iPhone didn't ring, or you only see a missed call later, the cause is usually notifications, Focus mode or your connection. The steps below check each one.

Try this

Allow notifications for AviNat. Open the iPhone Settings app, tap Notifications, then AviNat, and turn on Allow Notifications. Calls and missed-call alerts need this.
Check Focus and Do Not Disturb. Swipe down from the top-right corner of the screen. If a Focus such as Do Not Disturb or Sleep is on, turn it off or allow AviNat in that Focus (iPhone Settings > Focus).
Let calls ring through Focus. In AviNat, tap You, then Notifications. If you see Time Sensitive calls, follow its note: allow Time Sensitive Notifications for AviNat in iPhone Settings > Notifications > AviNat.
Check the Ring/Silent switch and volume. If your iPhone is on silent, calls vibrate but don't ring. Turn up the ringer volume in iPhone Settings > Sounds & Haptics.
Check your connection. AviNat calls use the internet. Weak mobile data or Wi-Fi can stop a call from reaching you. Try another network and ask the person to call again.
Check that you haven't blocked them. Blocked people can't call you. Go to You > Privacy > Blocked to see your list.
Open AviNat once. After an update or a restart, open AviNat so this iPhone is ready to receive calls.
Update and restart. Install the latest AviNat from the App Store, then restart your iPhone.

Still not working?

Reply in your report thread (You > Help > My reports) and tell us:

the date and time of a call that didn't ring
whether your iPhone was locked, AviNat was open, or a Focus was on
whether you got a missed-call alert afterwards

A person from our team will follow up. You can also write to [email protected].

Good to know

To start a call, open a chat and tap the phone button for voice or the camera button for video.
If you are signed in on more than one device, check the other device too. You can see where you are signed in under You > Devices.
Translated calls are a separate kind of call and may not ring like normal calls. If a translated call doesn't reach someone, ask them to open AviNat and try again.
If a call keeps saying it is connecting, check your connection on both phones and try again.

Still need help? Write to [email protected] or, in the app, go to You > Help > Contact us.